Australia | Allworth
The primary purpose for which we collect your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote Kooie Real Estate and third-party products and services to you. Our Privacy Policy (see directly below) explains how we collect, use, and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients, and how to access, correct or complain about the handling of your personal information.
This policy sets out how Kooie Real Estate collects, uses, discloses, and manages your personal information. Other group companies of Kooie have their own privacy policies which can be found on their websites.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
By accessing or using the network of websites, apps, and related services operated by Kooie, you agree to the collection, use, and disclosure of your personal information in the manner described in this Privacy Policy.
If, through using a Kooie website, app, or our services, you disclose personal information to a third party (including via their website), this Privacy Policy will not apply as between you and the third party, and you will be subject to the privacy policy of that third party. To the extent permitted by law, Kooie Real Estate is not responsible for third-party privacy policies and recommends that you review them carefully before submitting personal information.
Kooie Real Estate respects the importance of your privacy and is bound by the Privacy Act (1988) (Cth) (“Privacy Act”) including the Australian Privacy Principles (APPs), and applicable privacy regulations. Kooie Real Estate is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
Personal information collected by Kooie Real Estate will depend on the circumstances of collection and on the services that we are providing to you and may include (but is not limited to):
Kooie Real Estate does not typically collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (except where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, Kooie Real Estate may collect sensitive information from you in the course of considering an application for employment.
Kooie Real Estate collects personal information in a number of ways, including:
Kooie Real Estate may also collect personal information about you if you are a Kooie Real Estate shareholder. This information may be collected from you directly when you subscribe to receive email alerts via the Kooie Real Estate website or from third parties such as Kooie Real Estate’s share registry.
Kooie Real Estate will only use the personal information it collects for purposes authorised by law. This includes the purpose for which you provided it, the purposes disclosed in this privacy policy, any related secondary purposes which you would reasonably expect, and for any other purpose you have consented to. More specifically, your personal information may be used for purposes including:
Kooie Real Estate may disclose personal information to individuals and organisations other than Kooie Real Estate in accordance with the terms of this privacy policy and where such disclosure is authorised by law. The organisations to which we may disclose personal information include:
Depending on your enquiry or the services being sought or acquired, these may include:
If you do not want Kooie Real Estate to disclose your personal information to these individuals and organisations, you should not submit an enquiry or acquire those services.
Outsourced service providers who assist Kooie Real Estate to provide its services include:
Entities to whom you request we send your information:
Where Kooie Real Estate provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with this privacy policy.
Where Kooie Real Estate discloses your personal information to a data service provider, Kooie Real Estate will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the Australian Privacy Principles (APPs), or equivalent laws.
Kooie Real Estate strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. Kooie Real Estate may verify the accuracy of personal information it holds against information about you held by a third party. You may update certain personal information via the Member Preferences Centre (if you have a Kooie Real Estate account) or by contacting us directly.
Kooie Real Estate may destroy or de-identify personal information once the information is no longer deemed required by the business.
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information, please contact us. Generally, there will be no charge for this service; however, you may be required to verify your identity before any information is released to you. Depending on the volume, type, or method of access to the information you request, Kooie Real Estate may charge you some fees; however, these will not be excessive, will be notified in advance, and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
Kooie Real Estate takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications, or disclosure. Your personal information may be stored in hard copy documents but is generally stored electronically on the Kooie Real Estate systems.
Some of Kooie Real Estate’s service providers are located outside Australia, including in the United States of America, Chile, Mexico, India, South Korea, and Singapore. It may be necessary to disclose your personal information to those service providers for some of the purposes listed above. Kooie Real Estate uses reasonable endeavours to ensure that overseas service providers comply with the Privacy Act and APPs. By providing Kooie Real Estate with your personal information, you consent to the disclosure and transfer of your personal information outside Australia as set out in this privacy policy.
You may deal with Kooie Real Estate anonymously by using a pseudonym, unless Kooie Real Estate is reasonably required or authorised by law to deal only with an identified person, or it is reasonably impracticable for us to respond to you if you have not identified yourself.
If you choose not to provide personal information when requested, Kooie Real Estate may not reasonably be able to provide you with the full range of Kooie Real Estate services.
You can opt out of the use of your personal information for personalised advertising through thirdparty partners by contacting us or adjusting your preferences in the settings provided.
You can also manage your preferences for location tracking on your mobile device. This may limit your ability to use certain features of our services. For more information, contact your device manufacturer.
When accessing Kooie Real Estate services from a mobile device, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this may limit your ability to use certain features of our services. Kooie Real Estate may utilise Google Maps features and content to collect location and other information. Your use of such Google Map features and content is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
Please read our separate Cookie Policy for more details on how Kooie Real Estate uses cookies and other similar technologies.
Kooie Real Estate also uses analytics services, including Google Analytics, to analyse website activity and user interactions. Details of how Google collects and processes data can be found at How Google uses data when you use our partners' sites or apps.
If you have a problem, complaint, want to change your personal information, or simply wish to enquire about privacy, please contact us:
Email: admin@kooie.com.au
You can also request deletion or de-identification of your personal information. Please note that Kooie Real Estate is permitted to retain certain personal information for the purposes notified to you under this policy, including maintaining appropriate business records.
Kooie Real Estate takes privacy complaints seriously. If you submit a concern or complaint, we will endeavour to address it comprehensively and reach a resolution that satisfies all parties involved. If you are not satisfied with our response to your complaint (after providing us with a reasonable timeframe to respond) or would like further information about privacy in Australia, we recommend visiting the Office of the Australian Information Commissioner’s website.
This policy may change over time. All changes will be published on this website and will only apply to personal information collected after the date you accept the new privacy policy. If the changes impact personal information collected prior to the date the changes are made, we will provide 30 days’ written notice to you of the relevant changes, where reasonably possible.
Version 1.0 (August 2024)